Join the Certified Customer Service Professional (CCSP) Training by Kennedia Consulting Limited and gain the skills, knowledge, and certification needed to stand out in today’s competitive job market.
Why Enroll in This Training?
Master essential customer service principles
Enhance communication & problem-solving skills
Learn customer engagement & retention strategies
Handle difficult customers with confidence
Gain a globally recognized certification
Who Should Attend?
Customer Service Representatives
Front Desk Officers & Receptionists
Call Center Agents
Sales & Marketing Professionals
Business Owners & Entrepreneurs
Course Modules
Fundamentals of Customer Service
Effective Communication & Active Listening
Handling Complaints & Difficult Customers
Customer Retention & Relationship Building
Emotional Intelligence in Customer Service
Service Recovery Strategies
Training Details
Date: March 7th, 2025
Venue: 14B, Kingsley Emu Street, Lekki Phase 1, Lagos
Fee: N50K
Are you ready to take your customer service expertise to the next level?