JOB BRIEF:

This role will plan, implement, and manage all the Bank’s Electronic Banking offerings namely online, mobile, debit and credit card programs, and wire transfers. It would require a clear understanding of the needs of the Corporate market for electronic banking, training of all branch and support staff, and equipping them with the tools to process from the back end.

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JOB RESPONSIBILITIES:

• Provide direction and leadership on a day-to-day basis
• Develop a clearly-defined and compelling digital strategy for the company’s future and ensure implementation of the company's digital roadmap
• Own the digital strategy - conceptualize, design, build, deploy and manage digital financial products / services to meet the current / future digital needs of the bank
• Lead the planning, implementation, delivery and continuous improvement of digital solutions for the bank
• Direct the development and revisions to policies and procedures for the general operation of the bank’s digital strategy and its related activities.
• Conduct in-depth customer research and engagement to identify and priorities digital opportunities for the bank through.
• Customize customer journeys based on a strong understanding of their needs and behavioral patterns.
• Act as the single point of contact for all digital product requests, business intelligence reporting and analytical tools requirements to the bank
• Work closely with Digital Product team to introduce new solutions, enhance existing solutions/services and retire obsolete solutions in alignment with digital product plan and roadmap.
• Employ data to create new business development plans and effectively mine territory to develop new customer bases.
• Build and manage high-performing Digital Solutions teams (Build and Run) to deliver against digital roadmap.
• Proactively educate the bank on market developments, emerging themes and partnership opportunities in the digital space
• Support the definition and execution of campaigns to enhance speed to market and quality of delivered digital services
• Have a firm grasp of Design Control and Beta Testing activities to ensure seamless market launch.

QUALIFICATIONS:

• Minimum of BSc, in computer science, information technology or any related field 
• Advanced degree in business, technology, or engineering 
• minimum of seven to ten years experience in a similar role
• Background in digital marketing, experience with search engine optimization (SEO), SEM
• Proven track record of managing successful digital transformation initiatives.
• Proficient with Microsoft Office Suite and Adobe Creative Suite.
• Strong time management and critical thinking skills.
• Experienced with Google Analytics and Ads Manager.