The Chief Operating Officer (COO) will oversee the organization’s day-to-day operations and ensure the efficient execution of business strategies. The role involves driving operational excellence, improving internal processes, and coordinating cross-functional teams to achieve organizational objectives.

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• Oversee daily business operations and ensure operational efficiency across departments.

• Develop and implement operational strategies that support business growth and scalability.

• Monitor organizational performance and implement process improvements to increase productivity.

• Work closely with the executive team to translate strategic goals into operational plans.

• Establish operational policies, procedures, and performance metrics.

• Manage cross-functional teams and ensure collaboration between departments.

• Oversee budgeting, resource allocation, and operational planning.

• Identify operational risks and implement effective mitigation strategies.

• Ensure regulatory compliance and adherence to internal governance policies.

• Drive initiatives that enhance service delivery, efficiency, and customer satisfaction.

• Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.

• MBA or other postgraduate qualification is an added advantage.

• 8–12 years of professional experience in operations management, preferably within financial services, fintech, or technology organizations.

• Minimum of 5 years in a senior leadership or management role.

• Strong experience in operational planning, process optimization, and team leadership.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong communication and stakeholder management abilities.