Glow Health is seeking a highly organized and execution-focused Clinic Operations & Administrative Manager to oversee the day-to-day running of our clinic. This role is central to ensuring smooth operations, excellent client experience, staff accountability, and strict adherence to company standards.
This is a high-responsibility, hands-on position requiring strong judgment, attention to detail, consistent follow-through, and professionalism in a fast-paced clinical environment.

Benefits
•    13th-month pay
•    Paid overtime
•    Performance-based bonuses
•    Free clinic treatments
•    Growth opportunities within Glow Health

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1. Clinic Operations & Oversight
•    Ensure the clinic opens and closes on time daily
•    Maintain cleanliness, order, readiness, and professional presentation of the facility
•    Oversee front desk operations, nursing coordination, and client flow
•    Ensure all services are delivered in line with Glow Health protocols
2. Staff Coordination & Accountability
•    Supervise administrative and support staff; escalate issues promptly
•    Ensure punctuality, proper conduct, and adherence to assigned duties
•    Support onboarding and continuous training of new staff
•    Enforce clinic policies consistently and professionally
3. Communication & Reporting
•    Act as the primary on-site liaison to the Founder & CEO
•    Provide daily written operational reports (activities, issues, resolutions, gaps)
•    Draft clear, professional internal and client communications
•    Follow instructions accurately and seek clarification when needed
4. Client Experience & Revenue Protection
•    Ensure a positive, professional client experience from entry to exit
•    Monitor scheduling accuracy, service delivery, and payment processes
•    Identify workflow gaps, inefficiencies, or missed revenue opportunities
•    Resolve minor client issues independently and escalate when necessary
5. Compliance & Documentation
•    Always maintain confidentiality and professionalism
•    Ensure accurate record-keeping and operational documentation
•    Support compliance with internal policies and healthcare-related standards

Mandatory
•    Excellent written and spoken English
•    Strong organizational skills with proven follow-through
•    Ability to work independently with minimal supervision
•    Ability to perform consistently under pressure in a clinical environment
•    High level of professionalism, discretion, and reliability
Preferred
•    Experience in a healthcare, clinic, or medical office setting
•    Background in operations, administration, or supervisory roles
•    Familiarity with scheduling systems and basic financial tracking

Non-Negotiables
•    Detail-oriented and execution-driven
•    Reliable, solution-focused, and accountable
•    Open to feedback and able to implement corrections promptly
•    Respects hierarchy, confidentiality, and organizational structure